Coverart for item
The Resource Assessing service quality : satisfying the expectations of library customers, Peter Hernon, Ellen Altman

Assessing service quality : satisfying the expectations of library customers, Peter Hernon, Ellen Altman

Label
Assessing service quality : satisfying the expectations of library customers
Title
Assessing service quality
Title remainder
satisfying the expectations of library customers
Statement of responsibility
Peter Hernon, Ellen Altman
Creator
Contributor
Subject
Language
eng
Cataloging source
DLC
http://library.link/vocab/creatorName
Hernon, Peter
Dewey number
025.5
Index
index present
LC call number
Z711
LC item number
.H45 1998
Literary form
non fiction
Nature of contents
bibliography
http://library.link/vocab/relatedWorkOrContributorName
Altman, Ellen
http://library.link/vocab/subjectName
  • Public services (Libraries)
  • Public services (Libraries)
Label
Assessing service quality : satisfying the expectations of library customers, Peter Hernon, Ellen Altman
Instantiates
Publication
Bibliography note
Includes bibliographical references (p. ) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
299229
Dimensions
27 cm.
Extent
xvii, 243 pages
Isbn
9780838934890
Isbn Type
(alk. paper)
Lccn
98008815
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (Sirsi) 299229
  • (Sirsi) 299229
  • (OCoLC)39334682
Label
Assessing service quality : satisfying the expectations of library customers, Peter Hernon, Ellen Altman
Publication
Bibliography note
Includes bibliographical references (p. ) and index
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier
Content category
text
Content type code
txt
Content type MARC source
rdacontent
Control code
299229
Dimensions
27 cm.
Extent
xvii, 243 pages
Isbn
9780838934890
Isbn Type
(alk. paper)
Lccn
98008815
Media category
unmediated
Media MARC source
rdamedia
Media type code
n
Other physical details
illustrations
System control number
  • (Sirsi) 299229
  • (Sirsi) 299229
  • (OCoLC)39334682

Library Locations

    • Manchester-by-the-Sea Public LibraryBorrow it
      15 Union Street, Manchester, MA, 01944, US
      42.5749735 -70.77138570000001
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